WHOLESALE TERMS AND CONDITIONS
All wholesale orders are bound by wholesale terms and conditions. Completion of the payment for the wholesale order shall be deemed conclusive evidence that a buyer accepts wholesale terms and conditions.
Ikedoki Tea reserves the right to change materials, dimensions and design of its products as long as it does not affect product quality and performance. In case of such change, Ikedoki Tea will supply a product that is as similar as possible to that a buyer has ordered.
The price of products is confirmed at the time of an order placement and is fixed until the order is fulfilled. Ikedoki Tea reserves the right to change prices, if a buyer makes any changes to the order or fails to provide necessary information to complete the order. Prices on the website or in a wholesale pricelist are subject to change without prior notice to account for changes in production costs and regulations. Domestic sales tax/VAT is included in the price. Import duties and/or taxes are sole responsibility of a buyer.
To take advantage of wholesale prices, a minimum order is 30,000yen.
Full payment is required prior to order dispatch. Payment is accepted in Japanese yen and is handled through Stripe.
Shipping and Returns
Wholesale orders are shipped under EXW incoterms through a buyer-selected shipping method normally within 10 business days after payment is received. A buyer is informed at a time of placing an order in case order processing may take longer. Depending on the size of the order, available shipping methods are: Express Airmail, Standard Airmail, DHL. Delivery times vary depending on shipping method and country of delivery. It is possible for the customer to organize their own shipping. In that case orders will be prepared under Ex Works incoterms. All sales are final. Ikedoki Tea does not accept returns of tea, as it is a perishable item. A replacement of products or refund is only available in an event of a faulty or incorrect product.
Responsibility and Risks
Ikedoki Tea ensures that the products are ready for shipping. The responsibility over the ordered products during shipping belongs to the buyer (EXW incoterms). Ikedoki Tea cannot provide a replacement of products or refund for products damaged or lost in transit. Obtaining import/export licence as well as ensuring compliance with all regulations governing admission of the products into the country of delivery is buyer’s responsibility. Ikedoki Tea cannot provide a replacement of products or refund in the event of non-compliance with country of delivery regulations. Ikedoki tea shall not be liable for delay or failure to deliver ordered products due to government action, legislation or regulation, natural or human caused disasters, or any other circumstances whatsoever outside of reasonable control. Order insurance is buyer’s responsibility and is highly recommended to mediate risks. Some shipping methods may have insurance included; otherwise it is normally available with a carrier at an additional fee.